4449 Lockwood Road • North Perry, Ohio 44081 • 440-259-4994
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Time Warner Cable Channel Lineup

Time Warner Cable gave us a few tips to assist us with our questions related to Customer Service:

When speaking with a representative from Spectrum, please let them know that North Perry Village has what Spectrum calls “Legacy Codes”.

Each residential address will be coded with a “BULK “ notation. The customer representative should then realize that most of us do not have account numbers.

Does your TV screen freeze with hundreds of pixels? Usually, a reboot (unplug, wait, plug back in) will restore proper service. If these freeze pixel screens continue, you might need a new cable box. Disconnect and take to the Mentor office (off Plaza Drive near Chuck E. Cheese) ask for a replacement cable box.

If you are having billing issues that cannot be resolved, please call the Village Hall and we will help you.

Time Warner Cable Channel lineup